Legal
Effective date: June 2026 · Last updated: June 2026
Bones Technologies, Inc. · bonestechnologies.com · hello@bonestechnologies.com
Plain English summary: Bones is an informational home record tool — not a licensed inspector, appraiser, financial advisor, or attorney. Everything in the app is meant to help you organize and understand your home, not to replace professional advice. Your data belongs to you. We don’t sell it. Read Section 6 carefully — it’s the most important section for understanding what Bones is and isn’t.
These Terms of Service (“Terms”) constitute a legally binding agreement between you and Bones Technologies, Inc. (“Bones,” “we,” “us,” or “our”) governing your use of the Bones mobile application and website at bonestechnologies.com (collectively, the “Service”).
By creating an account, downloading the app, or using any part of the Service, you agree to be bound by these Terms and our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Service.
We may update these Terms from time to time. We will notify you of material changes via email and in-app notice at least 30 days before they take effect. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.
Bones is a home record and intelligence platform that provides:
We reserve the right to modify, suspend, or discontinue any feature of the Service at any time with reasonable notice. We will not materially reduce core functionality for paid subscribers without notice and a prorated refund option.
To use Bones, you must:
You are responsible for all activity that occurs under your account. Notify us immediately at hello@bonestechnologies.com if you suspect unauthorized access to your account.
You may create one account per person. Shared household access is managed through the Family & Shared Access feature, not by sharing login credentials.
Bones offers the following subscription plans:
Prices are in US dollars and may be subject to applicable taxes. We reserve the right to change subscription prices with 30 days’ notice to active subscribers. Price changes will not apply until your next renewal period.
Subscriptions automatically renew at the end of each billing period unless cancelled. For App Store purchases, billing is managed by Apple according to their terms. For direct purchases, billing is processed by Stripe. You authorize us to charge your payment method on file at each renewal.
You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period — you retain access to paid features until then. To cancel, go to Settings → Subscription in the app, or manage your subscription through your Apple ID settings for App Store purchases.
For App Store purchases, refunds are governed by Apple’s refund policy. For direct purchases, we offer a 14-day refund for annual subscriptions if you have not made substantial use of paid features. Monthly subscriptions are not refunded for partial periods. Contact hello@bonestechnologies.com for refund requests.
Certain features (such as the PMI Removal Packet and Insurance Claim Kit) may be available as one-time purchases for Free and Planner tier users. These purchases are non-refundable once the document has been generated and delivered.
Your personal data belongs to you. The home records, photos, documents, and other content you enter into Bones (“Your Content”) belong to you. We do not claim ownership of Your Content, and we will never sell your personal information — meaning your name, address, or individually identifiable records — to third parties.
By using the Service, you grant Bones Technologies, Inc. a limited, non-exclusive license to store, process, and display Your Content solely for the purpose of providing the Service to you. This license ends when you delete your account or the relevant content.
Separate from your personal data, Bones may create and use anonymized, aggregated datasets derived from user-contributed project costs, system ages, and maintenance patterns. This is how we power Bones Benchmark regional cost estimates and neighborhood benchmarks — and it is a core part of how the Bones platform creates value for homeowners over time.
To be clear about how this works:
This model is similar to how services like Zillow, Carfax, and other property data platforms operate: individual users contribute data that, in aggregate, creates insight that benefits the entire community — and that has institutional value. We believe being upfront about this is the right thing to do.
You are responsible for the accuracy of information you enter. Bones does not verify project costs, contractor licenses, permit status, or other user-submitted data. The quality and completeness of your Bones Blueprint depends on what you choose to document.
You represent that you have the right to upload and share any content you submit, including photos, invoices, and documents.
Please read this section carefully. It defines the scope and limits of what Bones provides.
Bones provides informational tools only. All content, features, scores, estimates, and outputs generated by the Service — including but not limited to the Bones Score, Bones Benchmark estimates, Bones Scan system assessments, PMI documentation packets, cost exposure reports, and Bones Scan risk awareness content — are for informational and organizational purposes only.
Bones does not provide, and nothing in the Service constitutes:
You acknowledge that decisions about your home — including whether to repair or replace systems, proceed with a purchase, remove PMI, or disclose information to buyers — are your responsibility and should involve qualified licensed professionals as appropriate.
Ask Marrow is powered by a third-party AI model (currently Anthropic’s Claude). AI-generated responses:
We continuously improve Ask Marrow but cannot guarantee the accuracy of any AI-generated response. For gas leaks, electrical hazards, structural concerns, mold, or any emergency situation, contact emergency services or a licensed professional immediately — do not rely on Ask Marrow for emergency guidance.
You agree not to use the Service to:
We reserve the right to suspend or terminate accounts that violate these rules.
The Bones Service, including its design, features, code, branding, and content (excluding Your Content) is owned by Bones Technologies, Inc. and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works from any part of the Service without our written permission.
Our trademarks include BONES, TRUTH FILE, BONES SCORE, BONES PROTECT, ASK BONES, and ESTIMATEIQ. You may not use these marks without our prior written consent.
Feedback or suggestions you provide about the Service may be used by us without any obligation to you.
If you grant other users access to your home profile through the Family & Shared Access feature, you are responsible for managing those permissions. You can revoke access at any time. Bones is not responsible for actions taken by users you have authorized.
Contractor upload links are time-limited and project-scoped. You are responsible for ensuring that contractors and other third parties you invite use the Service appropriately.
The Service may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or terms of those third parties.
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR UNINTERRUPTED, ERROR-FREE OPERATION.
WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS, THAT ANY INFORMATION PROVIDED WILL BE ACCURATE OR COMPLETE, OR THAT THE SERVICE WILL BE AVAILABLE AT ANY PARTICULAR TIME. BONES SCORE, ESTIMATEIQ ESTIMATES, SYSTEM LIFESPAN PROJECTIONS, HOME VALUE ESTIMATES, AND ALL OTHER OUTPUTS ARE APPROXIMATIONS FOR INFORMATIONAL PURPOSES ONLY.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BONES TECHNOLOGIES LLC AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF DATA, LOSS OF PROFITS, PROPERTY DAMAGE, OR PERSONAL INJURY ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.
IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS RELATED TO THE SERVICE EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO BONES IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) $100.
Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In those jurisdictions, our liability is limited to the maximum extent permitted by law.
You agree to indemnify, defend, and hold harmless Bones Technologies, Inc. and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Service; (b) Your Content; (c) your violation of these Terms; or (d) your violation of any third-party rights.
You may delete your account at any time through the app (Settings → Account → Delete Account). Deletion is permanent and cannot be undone.
We may suspend or terminate your account if you violate these Terms, engage in fraudulent activity, or if we are required to do so by law. We will provide notice before termination when reasonably possible, except in cases of serious violation.
Upon termination, your right to use the Service ends immediately. Sections 5 (Your Content — regarding pre-termination license), 6, 11, 12, 13, and 15 survive termination.
Before filing any formal claim, you agree to contact us at hello@bonestechnologies.com and describe your dispute. We will try to resolve it informally within 30 days.
If informal resolution fails, you and Bones agree that any dispute, claim, or controversy arising from these Terms or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, except as set forth below. The arbitration will be conducted in English. The arbitrator’s decision will be final and binding.
YOU AND BONES AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE PROCEEDING.
Either party may bring claims in small claims court if the claim qualifies. Either party may seek injunctive or other equitable relief in any court of competent jurisdiction for intellectual property infringement or unauthorized use of the Service.
These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles, except where mandatory local law applies.
For questions about these Terms of Service:
These Terms of Service were written specifically for Bones Technologies, Inc. and the Bones home intelligence platform. They are not legal advice. Before launching commercially, have these Terms reviewed by a qualified attorney familiar with consumer software, SaaS, and applicable state regulations.